🔄 OverstockHQ 30-Day Return Policy
At OverstockHQ, we want you to love your purchase! 😊 If you’re not completely satisfied, you can return most items within 30 days of delivery for a refund or exchange.
📦 Return Eligibility
✔️ Items must be unused, in original condition, and in their original packaging.
✔️ Proof of purchase (order # or receipt) is required.
✔️ Returns must be initiated within 30 days of delivery.
❌ Non-Returnable Items
Certain items can’t be returned for hygiene or safety reasons:
🔸 Personalized/custom-made products
🔸 Underwear, swimwear, & beauty products (if opened)
🔸 Clearance/final sale items (marked “Non-Returnable”)
📮 How to Return
1️⃣ Contact Us – Email returns@overstockhq.com or message us via our Contact Page.
2️⃣ Get Approval – We’ll provide a Return Authorization (RMA) number & instructions.
3️⃣ Ship It Back – Pack the item securely and send it to the provided address.
💸 Refunds
✅ Refunds will be processed within 5-7 business days after we receive your return.
✅ Original shipping fees are non-refundable unless the return is due to our error.
✅ Exchanges are subject to product availability.
🚚 Return Shipping
🔹 Customers are responsible for return shipping costs unless the item is faulty or incorrect.
🔹 We recommend using a trackable shipping method—we can’t be responsible for lost returns.
📦 Damaged or Defective Items?
If your item arrives damaged or defective, contact us within 7 days for a free replacement or refund.
Have questions? 💬 Reach out at help@overstockhq.com – we’re happy to help!
Happy Shopping! 🛍️✨